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Software update & support

Software updates

Autodesk and Graitec software is permanently being updated.
Design code evolution, interoperability requirements, productivity or performance improvements, software fixes, real life customer feedback … there are many reasons why software are so regularly updated.

All customers under active “maintenance” or active “subscription” get regular updates delivered by Autodesk or by Graitec for their respective software.

These updates can be major releases (usually once a year) or intermediate updates.

Support

GRAITEC's professional customer support services provides help and advice that ensures today's fast-paced businesses optimize their performance, minimize downtime and focus their resources to meet ever-tighter project deadlines.

Driven by our own demanding values, Graitec's ambition is to deliver a complete customer experience which not only exceeds expectations but sets new standards for quality and support services across the industry. Every aspect of the customer engagement process, from manned helpdesks to remote product assistance is professionally developed by industry-leading specialist engineers with real-world experiences and expert product knowledge to provide the right help your business and your staff need to reach their full potential.

Rely on Graitec to support your business and give your staff access to a wealth of experienced support personnel and, dedicated services for complete peace of mind.

For Graitec software: updates and support is covered by the Graitec Advantage contract. Customers can access a dedicated Graitec Advantage website where they can:

  • Download all software and documentation updates
  • Access a FAQ section
  • Access Graitec technical staff for support
  • Read and post on a Forum

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