Advance Installation and Activation FAQs


GRAITEC Advance : The global structural BIM solution for construction professionals This page provides useful information related to the Advance software installation and activation.

For more information about installing your latest GRAITEC Advance software versions, please download the PDF document.

What is online product activation?

The online product activation is a process that allows users to use the acquired GRAITEC software, on a specified computer, according to the purchased license rights. The process verifies if the serial number and the activation code are valid and if the software will be activated on appropriate computers.

What is the serial number?

The serial number is the unique identifier of the license.

What happens during product activation?

The process starts the first time you use the software. Your computer contacts the activation server at GRAITEC; the license rights are written in the database on the GRAITEC Activation Server that processes the information. If the information (activation code and serial number) is registered and the license is not activated on another computer, then the purchased license rights are transferred to your computer and you can start using the GRAITEC product.

I do not have an Internet connection. Can I activate my license?

Yes, you can activate the license using the offline procedure as described in the Installation guide. Basically this is a procedure based on an e-mail exchange. The e-mail can be sent from any computer, not necessarily the one running the GRAITEC software.

How can I use the software at the office and at home?

This depends on what kind of license you are using at the office.
  • Standalone licenses: standalone licenses must be returned from the office computer to the GRAITEC Activation Server so that you can activate the licenses on other computers, at home or on any other computer like. Afterwards it has to be returned to the GRAITEC Activation Server before you can activate the license in the office again.
  • Network licenses: If your license is a network license, you can borrow a license for a client workstation from the company’s license server.
    Borrowing a license means transferring a license from the company’s license server to another computer (or laptop), for offline use, for a defined period of time of maximum 30 days. The number of licenses on the company’s server is reduced, as the GRAITEC product can be used offline. After the return date, the license will automatically be assigned back to the server. Also, you can return it earlier using the License Utility.
For more information, read the License mobility chapter.

GRAITEC is offering these technical facilities at the disposal of its customers. You should check with your organization if you are authorized to run such procedures. GRAITEC cannot be held responsible for the license management in your organization.



What if I want to use the software on a new computer?

Your standalone license is very mobile; you can activate it on any other computer you would like, but only after returning the license to the GRAITEC Activation Server. Use the License Utility to return the license and then activate it on the new computer.

Beware that losing your computer before returning the license might prevent you from recovering the license again.


I’ve formatted the hard disk. Do I need a new license?

You do not need a new license, but you must activate the software license again.
This step is necessary because after formatting the hard disk, the license rights transferred to your computer during the activation process are lost. The GRAITEC Activation Server still “recognizes” the computer based on the machine number and transfers again the license rights.

Though, before formatting the hard disk, it is strongly recommended to return the license to the GRAITEC Activation Server. See Returning a license to the GRAITEC Activation Server



I’ve reinstalled the operating system. What happens with my license?

When you reinstall the operating system, the license rights transferred to your computer during activation process are lost. You only should activate the license again. The GRAITEC Activation Server still “recognizes” the computer based on the machine number and transfers the license rights again.

I’ve replaced the hard disk and I cannot activate the license

Before replacing the hard disk you must return the license to the GRAITEC Activation Server. Otherwise, you will need to perform several steps using your old hard disk. See Returning a license to the GRAITEC Activation Server.

Your license is linked to your old hard disk; since you have replaced it, the GRAITEC Activation Server will not find a record for your activation code and the new machine number.
If you did not return the license to the GRAITEC Activation Server, please perform the following tasks in order to recover the license and use the GRAITEC product on the new hard disk:
1. Take the old disk and plug in it the computer.
2. If necessary, reinstall the operating system.
3. Activate the license again using the serial number and the activation code. The GRAITEC Activation Server finds the machine number and reinstalls the license on your computer.
4. Return the license to the GRAITEC Activation Server. See Returning a license to the GRAITEC Activation Server

Afterwards you can activate the license on any other computer.
If the above procedure does not work, please contact GRAITEC or your local reseller.

My computer was stolen. Can I activate the license on a new computer?

Unfortunately, no. You must purchase a new license to use the software again.

If you are under maintenance, you can sign a certificate of non usability. Within 24 hours (during working days) you will receive a 30-day temporary license.

It is recommended to have an adequate insurance that covers the license.


I’ve replaced a hardware component and I cannot use the software

Usually, after replacing one of the hardware components (e.g. replacement of the motherboard or the Ethernet card, except replacing the hard disk), the software cannot associate the license with the computer and displays the following error message:

To use the software again, you must repair the license. See Repairing a damaged license chapter.

What other common changes can trigger a license repair?

The license might be affected when system changes have been detected on your computer:
- Operating system restore to correct system problems or roll back changes
- Correction of the system clock after it was set to the future

To use the software again, you must repair the license. See Repairing a damaged license.

I’ve received the entitlement for the new release, but I cannot activate the license.

This is because the license for the previous version is still active. You should just follow these 3 steps:
1. Install the new release (See Installation process)
2. Return the old license (See Returning a license to the GRAITEC Activation Server).
3. Activate the new license using the existing serial number and the new activation code (See Activating a license).

Then, you will be able to use both your "old" and your "new" license.

For more information, see How can I migrate from Advance XXX to Advance XXX+1 and use both versions on the same machine?

I’ve migrated to a higher package, but I cannot activate the license

Please return the previous license to the GRAITEC Activation Server.
For more information, see How can I migrate to a higher package?